Absolutely not. VetCart is committed to protecting your privacy. The personal data you submit is used by Acorn Veterinary Hospital strictly for prescription verification and related purposes only. We will never use the data collected for prescription processing for unauthorized marketing or unrelated commercial activities.
Customer Support
FAQ
Will my personal data be used for other commercial marketing purposes?
Will VetCart share my data with other third parties?
To process your prescription product orders smoothly, relevant data is shared with Acorn Veterinary Hospital only where necessary. Except as required by law or explicitly stated in our Privacy Policy, we will not disclose your information to any other third parties.
What happens if I cannot provide the required prescription or verification information?
If a product requires verification by Acorn Veterinary Hospital and we do not receive sufficient information, we will be unable to process the order or arrange the prescription. If you already have a prescription from Acorn Veterinary Hospital, please click "Pet Pharmacy" on our website to upload it, or contact us via WhatsApp 5367-6228 (message only) for assistance.
Where can I learn more about VetCart's privacy terms?
We encourage you to read the "Privacy Policy" at the bottom of our website for our complete data protection statement. If you have any questions regarding how your personal data is handled, please feel free to contact the VetCart Customer Support team via WhatsApp 5367-6228 (message only).
Is it safe to shop and pay on VetCart.HK?
Absolutely. We prioritize your security by using industry-standard SSL encryption across our entire website. You can verify this by looking for the "https" prefix or the lock icon in your browser's address bar, ensuring your data is transmitted securely.
What payment methods do you accept?
We process all payments through Stripe, a world-leading payment platform. We currently accept all major credit cards, including Visa, Mastercard, and American Express.
Do you store my credit card information?
No! To ensure your financial privacy, VetCart.HK does not store any of your credit card details on our servers. All sensitive transaction data is handled directly by Stripe; we only receive a notification regarding the success of the payment.
What is Stripe, and why do you use it?
"Stripe" is one of the most trusted payment processors globally and is certified to PCI Service Provider Level 1 (the most stringent level of security in the payments industry). We use "Stripe" to provide you with the highest level of protection while you shop for your pets.
What should I do if payment fails?
If a transaction is declined, please check your card balance, expiry date, or contact your issuing bank. If you encounter any technical issues during checkout, please feel free to reach out to our customer service team via WhatsApp 5367-6228 (message only).