This privacy policy sets out how VetCart Limited uses and protects any information that you provide when you use this website. VetCart Limited is committed to ensuring that your privacy is protected and compliant to Hong Kong Personal Data (Privacy) Ordinance. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. VetCart Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We do not disclose your information to any third parties except Acorn Veterinary Hospital:
VetCart Limited has partnered with Acorn Veterinary Hospital to enhance our service delivery. We will share the prescription letter along with pertinent personal details—such as the owner's and pet's names, addresses, and phone numbers—with Acorn Veterinary Hospital. This information will be utilised solely for the purpose of dispensing the medication ordered by the customer.
Information that we collect includes:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Internal record keeping, Technical information will be saved automatically such as the type of device you are using, IP address, browser and operating system being used to connect your computer to the internet.
We may use the above information to improve our products and services.
We may periodically send promotional emails about new products or services, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, whatsapp or mail and may also use the information to customise the website according to your interests.
Security and Safety
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we take all necessary steps to ensure appropriate technology and organisational controls to secure the information we collect online.
Any sensitive information such as your credit card details is encrypted and protected. Non-sensitive details about you such as your email address are normally transmitted over the internet, and it’s not guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the information you transmit to us is secured. And you do so at your own risk.
When you have chosen a password which enables you to log on or access certain parts of our websites, you are responsible for keeping your password safe and confidential. You should never share your password with anyone.